Frequently Asked Questions (FAQs)

If for any reason you are not 100% satisfied with your purchase, you can return your order within 30 days of order receipt for a full refund under the following conditions:

- Must be in original condition, unworn, unwashed, and original packaging with hang tags attached.

- Items must be shipped out (or postmarked) within 30-days of receiving your order.

The customer is responsible for the return shipment and its cost.

All returns must follow our return policy. Items sent by mistake, using the wrong label, or not meeting our return criteria will not be refunded.

Make sure to use a valid tracking number and keep proof of delivery, as we cannot be responsible for lost returns.

For orders within Australia, Canada, France, Germany, Hong Kong, United Kingdom, and the United States, you may register on our return portal and make a payment for a return label. Once confirmed, the return label will be emailed to you. All you have to do is to drop off your return parcel at the drop off station.

For the rest of the orders, items may be returned to any one of our return centers in Australia, Canada, France, Germany, Hong Kong, United Kingdom, or United States. Please email us for instructions.

For details, please visit Returns page.

We do not offer exchanges at the moment. Please return the items within the return policy condition for a full refund, and place a new order for the desired items.

Please allow 7-14 business days from the day we receive and process your returns package for your account to be credited. We will refund the amount back onto the original card with which the order was placed. Certain banks may take an additional 2-10 days for your account to be processed.