30-Day Return Policy

We want you to love our products! If for any reason you are not 100% satisfied with your purchase, you can return your order within 30 days of receiving your product for a full refund under the following conditions:

  • Items must be in original condition, unworn, unwashed and in the original dust bag.
  • Your order must be shipped back to us within 30 days from the date of delivery. No exceptions.

We reserve the right to reject returned items that do not meet the above conditions, including any damages during shipping. We will not process refunds and you will be responsible for re-delivery fees incurred under such circumstances. 

Shipping fees from your original transaction are not refundable.

The customer is responsible for return shipment and cost. We do not provide prepaid return labels.

Please return the package with a valid tracking number and obtainable proof of delivery for your personal insurance. We are not responsible for any lost packages.

Return Instructions

Within Australia, Canada, Germany, Singapore, United Kingdom, and United States

Step 1: Register HERE. Once you're done, a confirmation email containing your return label will be sent to you.

IMPORTANT: Fill in the information as follows
Order ID: Exclude "FBR#" (E.g. Input 12345 for order FBR#12345)
Weight: 1 item = 100g
Item code: First two words of product name without any spacing
Address: Must enter your street number into the Address 2 field

You will be required to fill up all fields before you are able to click on the "calculate shipping cost" button.

Step 2: Make payment for return label.

Step 3: Print out the return label (you should receive this in your email!) and paste it on the parcel.

Step 4: Drop off your return parcel at the drop off station.
AU Sendle / CA Post / DE DHL / UK Royal Mail / UK DPD

If you're unable to register your return, don’t worry, we’re here to help! Please send us the screenshots of all the information entered and the error message to hello@faibre.com 

Rest of the world

Items may be returned to any one of our return centers in Australia, Canada, Germany, Singapore, United Kingdom, or United States.

Step 1: Email us at hello@faibre.com with the following information.

Subject line: Copy and paste below text for subject line.

Body text: Only input the two-letter country code for the return center where you want to send back the items.
AU = Australia
CA = Canada
DE = Germany
SG = Singapore
UK = United Kingdom
US = United States

Step 2: We will follow up the instructions and return address.

    Return/Refund Processing

    Please allow 7-14 business days from the day we receive and process your returns package for your account to be credited. We will refund the amount back onto the original card with which the order was placed. Certain banks may take an additional 2-10 days for your account to be processed.


    We do not offer exchanges at the moment. Please return the item within the return policy condition for a full refund, and place a new order for the desired items.

    Wrong or Defective Item

    Oh no! We're deeply sorry about this! Please contact us and we will do our best to make this right!

    Note: This must be communicated to us within 7 days of receipt to be eligible for replacements.